Refund Policy

1. Overview

We want you to be satisfied with your purchase. However, due to the nature of digital educational products and the immediate value delivered, refunds are subject to specific conditions outlined below.

2. Free Webinars and Training Sessions

Free webinars and training sessions do not require payment and therefore have no refund policy. These are provided as complimentary educational content. By registering for free training, you agree to receive related communications and may be offered paid products or services.

3. Paid Courses and Programs

3.1 Standard Refund Period

For paid courses and programs, we offer a 7-day money-back guarantee from the date of purchase, subject to the following conditions:

3.2 Non-Refundable Situations

Refunds will NOT be granted if:

• More than 7 days have passed since your purchase date
• You have completed more than 80% of the course content
• You have downloaded all course materials without engaging with the training
• You make a fraudulent chargeback or payment dispute before contacting us
• You violate our Terms of Service (sharing accounts, redistributing content, etc.)
• You request a refund based on "lack of results" without implementing the strategies
• You purchased during a special promotion or bundle deal (special terms may apply)

4. Subscription Services

4.1 Monthly Subscriptions

For monthly subscription services:

• No Refunds for Current Month: Payments for the current billing period are non-refundable
• Cancellation: You may cancel anytime to prevent future charges
• Access Continues: You retain access until the end of your current billing period

4.2 Annual Subscriptions

For annual subscription services:

• 30-Day Refund Window: Full refund available within 30 days of initial purchase if you've accessed less than 25% of content
• Partial Refunds: After 30 days, partial pro-rated refunds may be considered on a case-by-case basis
• No Refunds After 60 Days: No refunds available after 60 days from purchase date

5. Special Circumstances

5.1 Technical Issues

If you experience persistent technical problems preventing access to your purchase:

• Contact our support team immediately at [email protected]
• We will work to resolve the issue within 48-72 hours
• If we cannot resolve the issue, a full refund will be provided

5.2 Duplicate Purchases

If you accidentally purchase the same product twice, contact us within 7 days for a full refund of the duplicate purchase.

5.3 Medical or Emergency Situations

In cases of serious medical emergencies or documented hardship situations, we may consider refunds on a case-by-case basis, even outside standard windows. Please contact us with documentation.

6. What is NOT Covered by Our Refund Policy

7. How to Request a Refund

8. Refund Processing

8.1 Processing Time

Once a refund is approved:

• Refunds are processed to your original payment method
• Processing typically takes 5-10 business days
• Bank processing may add additional time (3-5 days)

8.2 Payment Method Limitations

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: May require additional verification and take longer
• Cryptocurrency: Refunds processed in original currency at current exchange rate

8.3 Partial Refunds

In certain cases, we may offer partial refunds:

• If you've consumed significant content but have valid concerns
• For bundle purchases where only some components were accessed
• As a goodwill gesture in specific circumstances

9. Chargebacks and Payment Disputes

10. Course Access After Refund

If a refund is granted:

• Your access to the course/program will be immediately revoked
• You must delete all downloaded materials
• You may not retain or redistribute any course content
• You are prohibited from repurchasing at discounted or promotional rates

11. Bundled Products and Special Offers

For bundle purchases or special promotional offers:

• Standard refund policy applies to the bundle as a whole
• Partial refunds for individual components are generally not available
• Special promotion terms take precedence over standard policy
• Discount codes cannot be retroactively applied to refunded purchases

12. Group or Team Purchases

For group or corporate licenses:

• Refund requests must come from the original purchaser
• Individual team members cannot request refunds independently
• Partial refunds for unused seats may be considered within 30 days
• After 30 days, no refunds available for group purchases

13. Exceptions and Final Decisions

Final Authority: Franklin Emmanuel reserves the right to make final decisions on all refund requests. We will consider each case individually based on its merits.

Good Faith: We operate in good faith and expect the same from our customers. Abuse of our refund policy may result in denial of refund and termination of access.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Questions or Disputes

If you have questions about our Refund Policy or wish to dispute a refund decision:

16. Fair Use Commitment

We are committed to treating all refund requests fairly and transparently. We understand that not every product is right for every person, and we want to maintain trust with our customers.

However, we also protect ourselves against abuse. Customers who repeatedly purchase and request refunds, or who clearly violate our Terms of Service, will be denied refunds and may be barred from future purchases.

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